The four questions our solutions architects hear most often on the diagnostic call.
Who actually attends the call on the Gabitus side?
A solutions architect (most hold a PhD in behavioral science, data science, or I-O psychology)
and, for enterprise accounts, a deployment engineer on standby. No SDRs, no marketing. If the
topic warrants it, one of our 41 in-house PhDs will join for the second call — at no cost.
Will the diagnostic be recorded?
Only with your written consent, and only inside your tenant region. Recordings are encrypted
at rest with a customer-held key and deleted automatically after 30 days unless you ask us to
keep them longer. We default to no recording for first calls.
How does the company-size routing work, and does pricing change?
Mid-market accounts (500–2,500 employees) are routed to our standard tier. Enterprise accounts
(2,500+ employees, or any deployment into a regulated industry) are routed to a named architect
with a private tenant. Pricing is the same per-employee model either way — the difference is the
operating envelope and the SLA. No surprise quote at the end of the call.
And what happens after the call?
You receive the one-page diagnostic brief within one business day. If there is a fit, your
architect proposes a 14-day pilot scoped to a single team and a single measurable habit, with
first habit-velocity insights landing inside 72 hours of onboarding. If there is not a fit, the
brief is yours to keep — no follow-up sequence, no nurture track. The architecture team at
Gabitus was built by the people who built HabitCoach.io; we measure our work on whether you
recommend the diagnostic to a peer.